Terms, Conditions & Policies


Best Rate Guarantee
If you booking is made direct with ourselves via our own website at www.angus-hotel.co.uk and not via any other booking channel we guarantee our rates are the best available rate with our 10% discount offer. This is available on all room types. Your booking will automatically receive a 10% discount off  your bill on check out. 

Booking Terms 
Bookings must be made with a debit or credit card to secure your room. We reserve the right to pre-authorise your card to check on its validity.  

Customers pay at time of check out unless asking us to do so in advance. For non-refundable bookings these will be taken at the time of booking.

You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone. 

Check-in/out 
Check-in times are between 14:00 hrs. & 22:30 hrs. Check-in outside of these times is possible by prior arrangement. The check-out time is by 10:30 hrs. on the day of departure but may be extended until 11:30am for an additional charge and with prior arrangement. Luggage may be dropped off before check-in time. 

Cancellations 
Free cancellation is available until 12 noon  48 hrs. prior to the date of arrival.(Exludes non-refundable bookings)  If you cancel your booking after this time then the cost of the first night’s reservation will be charged to the credit/debit card made to secure the booking.  We would recommend that guests purchase suitable holiday / cancellation insurance to cover for this eventuality. 

Amendments 
To amend your Booking, please contact us either by email or telephone. 

Non-Smoking policy 
We operate a strict non-smoking policy throughout our establishment. As a condition of booking, if it is found that a guest has been smoking within any room then a charge of £50 (fifty pounds sterling) will be charged to the credit or debit card used in the initial booking, this charge will be used to cover cleaning costs & any loss of income should the room not be able to be re-sold immediately after departure. 

Conditions 
We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests. 

Bookings made for the purpose of drinking/stag/hen nights 
We reserve the right to refuse any bookings, where it is found to be for ‘stag’ / ‘hen’ or similar parties. There will be no liability on us to find you alternative accommodation should we cancel your stay.  

Lost keys 
All keys and fobs issued to you must be returned to us at the time of check out, any keys not returned or that have been lost will result in a charge of £35 per set to be charged to the credit or debit card used to secure the booking. 

Car Parking 
There is a small public car park to the corner of the hotel. Free parking permits are available at reception. Permits are also valid in all the residential street parking in this immediate area as well as the public car park. Free weekly permits are available for those wishing to leave their car for longer and returning to Carlisle at the end of their holiday. 

Accessibility 
All our bedrooms are on the first floor and accessed by one main staircase. There is no lift. There are also steps that lead down to the restaurant for breakfast. We can often allocate guests a bedroom that offers easier access closest to the main stairs, please contact us in advance so we can arrange this for you. We are also more than happy to help with luggage to and from the carpark and to/from your room.  

Children 
We are happy to accept children of all ages and can provide travel cot and highchair on request.